Delivery & Returns

DELIVERY:

United States: We usually dispatch orders on the same day of your purchase. Delivery typically takes 2-5 business days. We ship from Texas using various carriers to ensure the best delivery for your location.

We recommend not shipping to a PO box as parcels can often be rejected.

You'll receive email confirmation once your order has been shipped, but if you have any questions at any time feel free to reach out to us by email at shopdellapella@gmail.com.

Rest of World: We usually dispatch orders on the same business day of your purchase. Delivery typically takes 5–15 business days, but timing can vary by destination and customs processing.

RETURNS:

This returns policy is separate to the money-back-guarantee policy.

We do not accept returns for items that arrived in good condition. This is because we are unable to resell items that have been returned to us, regardless of their condition. Therefore, please ensure that you have asked any questions that you have before purchasing and are confident you wish to use our products.

If your item is defective, you will be eligible to choose between a replacement or a refund. Defective items must be declared within 14 days of purchase.

Please email us at shopdellapella@gmail.com and we'll help ensure the process is easy-peasy!